Pricing Overview

  • Trial lessons cost $27.50.
  • Lesson fees are billed monthly on the first of every month.
  • As an example, 30 min team lessons cost $120 p/m and 30 min personal lessons cost $240 p/m.
  • We teach approximately 40 lessons per year and follow the Victorian school term calendar.
  • On average our students receive 10 lessons per term, depending on term length.
  • We use Opus1.io for all billing and scheduling.

Rewards*

  • 1 x Term paid in advance (15% off)
  • 2 x Terms paid in advance (20% off)
  • 3 x Terms paid in advance (25% off)
  • 4 x Terms paid in advance (30% off)
  • Multi-package purchase (5% off)
  • Family (7.5% off subsequent siblings / family member)
  • Student discount (10%)
  • Google and/or Facebook Reviews (Complimentary Lesson)
  • Enrolled Referrals ($100 spotters fee)

*CONTACT US IF YOU QUALIFY FOR ONE OF THE REWARDS ABOVE AND WE’LL BE HAPPY TO APPLY IT TO YOUR ACCOUNT AND ANY FUTURE BILLING.

Policies

Enrolment and Billing

  • Payments, billing, and scheduling are managed and automated through Opus1.io. Customer Credit Card details are required for this.
  • 10% admin fee will be applied to all “non-opus” related transactions.
  • Lesson fees are non-refundable.
  • Lesson fees are billed monthly at a flat fee on the first of each month.
  • Regardless of term length, three equal payments per term are required.
  • To maintain your spot, please submit payment and confirmation either 48 hours before the first appointment or at the start of each month, following the agreed-upon payment schedule.
  • For mid-month enrolments, the first month’s fee is prorated, and subsequent monthly fees are charged at regular prices on the first of each month.
  • Newly enrolled students age 6+ are required to stay with us for a minimum of three months.
  • Lesson fees cannot be transferred to other students.
  • Completed enrolment forms (if applicable) serve as approval for setting up billing, charging your card for the first payment, and scheduling ongoing lessons.
  • All new enrolments are required to pay a $25 sign-up fee.
  • Overdue payments will result in a $35 late fee being applied for that month, or the student’s removal from team or personal lessons.
  • All students must complete the enrolment process and provide accurate and up-to-date personal information.
  • Enrolment is subject to availability, and registration does not guarantee placement in a specific class or lesson time.
  • The school reserves the right to refuse admission or ongoing enrolment to any student for any reason.
  • Clients wishing to take advantage of our rewards programs should speak to our friendly reception staff.

Cancellation

We understand that unforeseen circumstances may arise that prevent students from attending their scheduled music lessons. However, to maintain the quality of our music program, the livelihoods of our teachers, and ensure that all students receive the attention they deserve, we have established the following cancellation policy:

Cancellation by the Customer: 

  • Cancellations require 48 hours’ notice and can be done through Opus1.io, phone, text, or email. We prefer cancellations and make-up lesson bookings through Opus1.io for efficiency.
  • Customers cancelling lessons within the 48 hr non-cancellation period will receive a personalized video lesson and or resources in lieu of the appointment (team and school lessons excluded). 
  • No rescheduling, crediting or video lessons are provided for unnotified absences or “no shows”. In this case, the lesson is forfeited.
  • We offer a lesson via Zoom if a student is unable to attend iROCKHQ in person. Please notify us as soon as possible if you need us to set this up.
  • Regular attendance is crucial for our students’ progress. Each term, students receive an average of 10 sessions, depending on the term’s length. Those who stay with us for 12 or more months can expect about 40 lessons in a year and will achieve the best results.

Lesson Credits:

  • Customers cancelling lessons outside the 48 hr non-cancellation period will either be rescheduled straight away or issued with a make-up lesson credit to be used within 4 weeks of the cancellation after which will expire.
  • Up to two lesson credits may be held at a time when cancelled at least 48 hours in advance (credit limits and expiration are in place to ensure active engagement and facilitate scheduling)
  • Customers are responsible for rebooking lesson credits cancelled by them prior to the end of each credit expiry period. This can be done in Opus1.io, by phone, text, email or at reception.
  • Make-up lessons/credits cannot be rescheduled.
  • Lesson credits cannot be used as credits towards next the month or term’s fees.
  • Concert performances are counted as one lesson credit.
  • See reception for a credit if a public holiday falls on your regular lesson day.

Cancellation by Teacher or iRMS:

  • If your teacher is unavailable for a lesson, we will find a suitable replacement or reschedule when necessary. While we may not always provide advance notice, we’ll make reasonable efforts to do so and notify you through email or specified channels.
  • The school reserves the right to modify or cancel any class, lesson, or program due to insufficient enrolment, facility availability, or other unforeseen circumstances.

Exiting Students and/or Pausing Membership:

  • Written notice and completion of our student exit form should be submitted at least two weeks before the end of the final month for pausing lessons or exiting our program.
  • Refunds, if applicable, will be processed at our discretion. This may include administrative fees or deductions based on the number of lessons attended.
  • No refunds will be issued after the exiting and withdrawal process is complete.
  • Credits previously applied to an account will expire after the withdrawal process is complete.

iROCK@School:

In addition to applicable points above:

  • iROCK@School offers a convenient payment plan with 3 equal instalments due on the first of each month during a term (e.g., Jan, Feb, and Mar for T1). The number of lessons received each term varies from 8 to 10, but payment instalments remain the same to evenly spread the overall cost. On average, students can expect 32-40 lessons per year, depending on attendance. Each term guarantees a minimum of 8 lessons, and any additional lessons beyond this are considered bonus lessons.
  • For individual absences, no catch-up lessons or credits will be provided. However, for major school events, the entire group may receive replacement/catch-up lessons. Lessons missed due to major school events will be made up in the final week of the term on a mutually agreed-upon day.
  • Lessons will be organized in small groups of 2-5 students, ideally with similar grades or instruments. Any changes to the iROCK@School timetable will be communicated to schools and families through Opus1.io at least one week prior to the updates taking effect.

Please note:

  • While we try to avoid conflicts, unforeseeable situations may arise. This policy allows us to offer school-based lessons at a lower cost. On rare occasions, if a tutor is unavailable, alternate days will be provided for group lessons. We thank you for your understanding and cooperation as it helps us manage our schedule and provide the best learning experience for all students.

Communication

  • For scheduling, billing, and service queries, please use the following contact methods:
  • You can also write to us through your Opus profile. We will receive an email notification when you do. 
  • Click here to submit a question or query through our help desk.
  • Our office hours are as follows:
    • Monday to Thursday: 1:00pm – 8:30pm
    • Friday: 1:00pm – 5:30pm
    • Saturday: 10:00am – 2:00pm

Please note:

  • We strive to respond to all calls and inquiries within 24-48 hours.
  • Avoid using the website contact form or Facebook Messenger for scheduling, billing, or service queries.

Supervision and Pickup

  • All our teachers carry a working with children’s check and adhere to the highest quality expectations surrounding our student safety. Click here for our iROCK Child Safe Policy
  • Our students are supervised for the entire lesson in either personal or team lesson arrangement.
  • Parents/Guardians are invited and encouraged to attend all lessons occurring at iROCK Music School (this always produces the best results for the student)
  • Full supervision of students occurs during all lessons. Only limited supervision is possible in reception. Please ensure you are available to pick your child up straight after each lesson, avoiding unnecessary wait time in reception or outside.
  • iROCK@School students will be picked up and dropped back off at their classes by their iROCK teacher.

Access, Parking and Surrounding Businesses

  • Access to iROCK Music School is through the front of the building and foyer only.
  • We request that all customers please park in the street outside iROCK while keeping all driveways clear.
  • Parking and entry at the rear of the building is strictly prohibited.
  • Do not park on the nature strips as Casey Council have been known to fine people for doing so.
  • Please be considerate to our neighbouring businesses as you come and go from your lessons.
  • Please avoid parking in the limited parking spaces outside the cafe on Whitfield Blvd.

Practise, Reward Systems and Student Folders

Consistent practice is essential for students to succeed on any instrument. Without regular practice, learners are unlikely to make progress, and in most cases, students who fail to practice regularly each week are likely to give up altogether:

  • To avoid this outcome, we highly recommend using the practice diary provided in your student folder:
    • Students receiving regular lessons at iROCKHQ or online receive their folder in the form of a Google Drive link for regular access. Teachers keep notes from each lesson in the folder as well as upload and save all music, curriculum and video associated with the learning. Please let reception know asap if you cannot access your folder or are missing updates.
    • Students receiving lessons as part of the iROCK@School programs receive a physical folder which will be updated with new resources as required. Teacher updates on the lessons occur on a weekly basis through Opus. Please contact us if you are not receiving updates on the lessons asap so that we can assist.
    • We suggest that all students and teachers use the resources provided within the folder for creating a practise routine, documenting practise, choosing songs, setting goals and documenting all lessons and learning. Use of these resources has always produced the best results for our students.
  • For adult learners or parents, guardians, and caregivers of children, we suggest setting up reward systems to motivate and encourage consistent practice. These rewards can serve as incentives to maintain dedication and engagement in the learning process.
  • As parents, guardians, and caregivers, supporting your children’s musical journey is a valuable gift that can enhance their cognitive, emotional, and social development. Encouraging consistent practice between lessons is essential for progress and enjoyment. However, motivating kids to practice their musical instrument at home can be challenging. This document aims to provide practical ideas and strategies to foster their enthusiasm and dedication.
  • As an adult learner, your commitment to mastering a musical instrument is commendable. Creating effective practice routines between music lessons is crucial for achieving significant progress and maximizing the value of your learning experience. This document provides valuable tips to help you design efficient and rewarding practice sessions throughout the week.

Coleman’s Music Partnership

  • iRMS and Coleman’s Music have always had an outstanding partnership and working relationship.
  • We highly recommend them as our preferred retailer when it comes to instrument purchase.
  • All enrolled iRMS students receive great discounts when shopping with Coleman’s Music.
  • Coleman’s Music is located online and at 105 Elizabeth St, Melbourne CBD.
  • See us for more information and recommendations regarding instrument purchasing.
  • Stay tuned for more details coming soon…

NDIS Clients

  • Customers on the NDIS are required to pay upfront for trial appointments.
  • Appointment scheduling is limited to specific times and assigned teams.
  • NDIS team appointments are focused on Social & Community Participation (Support Category 1.04) and have a team focus.
  • Our service is not classified as music therapy by the NDIS, and therefore, it cannot be claimed as a NDIS support by any participant.
  • Enrolment can only proceed after receiving the signed service agreement, goal setting document, and quote approval.

Media and Privacy

  • iROCK Music School may take photos and record students during lessons, classes, or performances for promotional purposes, online and offline.
  • By enrolling in the school, students and parents/guardians provide consent for the use of their likeness in these materials.
  • The recordings also serve to help students track their progress, and copies can be obtained upon request. Students can choose not to have their images used online, and consent forms are required for iROCK@School students for photography and social media.

Code of Conduct

  • Everyone has a right to feel safe at iROCK Music School.
  • All students are expected to adhere to a code of conduct that promotes a positive and respectful learning environment.
  • Disruptive behaviour, harassment, bullying, or any actions that interfere with the learning experience of others will not be tolerated and may result in disciplinary action, including dismissal from the school.
  • The school reserves the right to make the final decision regarding disciplinary actions.

Liability and Responsibility

  • The school is not responsible for any loss, damage, or injury that occurs on its premises or during school-related activities, except in cases of proven negligence.
  • Students and their parents/guardians are responsible for the safety and security of their personal belongings while on the school’s premises. Students may be required to bring their own instruments or materials as specified by the school for certain lessons or classes.
  • The student/person/guardian responsible will be held liable for the full payment of repairs or replacement of equipment/property damaged maliciously or accidentally.

Privacy and Data Protection

  • The school collects and stores personal information for the purpose of administration, communication, and record-keeping in accordance with applicable data protection laws.
  • The school will not disclose personal information to third parties without explicit consent, except as required by law or to fulfill contractual obligations.
  • All calls are monitored and recorded for quality and assurance.

Amendments to the Terms & Conditions

  • The school reserves the right to modify or update these terms and conditions at any time.
  • Notice of any changes will be provided through email or other specified communication channels.
  • Continued enrolment in the school after the notification of changes constitutes acceptance of the updated terms and conditions.

By enrolling in our music school, you acknowledge and agree to abide by these terms and conditions. If you have any questions or concerns, please contact our administrative office for further assistance.

Any questions at all please feel free to contact us and thank you for your support and cooperation.

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