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TERMS & CONDITIONS

Pricing Overview

  • Trial lessons cost $30
  • Lesson fees are billed monthly on the first of every month.
  • For example, 30 min team lessons cost $140 p/m, and 30 min personal lessons cost $285 p/m.
  • We provide 54+ music learning opportunities annually, including 44 lessons, 4+ workshops, 4+ MEGAband classes, 1 x end-of-year school concert, and 1 x mid-year online concert.
  • On average, our students receive 11 x lessons per term, depending on term length.
  • We use Opus1.io for all billing and scheduling.

Rewards*

  • 1 x Term paid in advance (15% off)
  • 2 x Terms paid in advance (20% off)
  • 3 x Terms paid in advance (25% off)
  • 4 x Terms paid in advance (30% off)
  • Multi-package purchase (50% off second service)
  • Family (10% off subsequent siblings/family members)
  • Student discount (10%)
  • Google and/or Facebook Reviews (Complimentary Lesson)
  • Enrolled Referrals ($50 for the referer and $50 for the referee)

*CONTACT US IF YOU QUALIFY FOR ONE OF THE REWARDS ABOVE, AND WE’LL BE HAPPY TO APPLY IT TO YOUR ACCOUNT AND ANY FUTURE BILLING. TERMS AND CONDITIONS APPLY.

Policies

Enrolment and Billing

  • Payments, billing, and scheduling are managed and automated through Opus1.io. Customer Credit Card details are required for this.
  • A 10% admin fee will be applied to all “non-opus” related transactions.
  • Lesson fees are non-refundable.
  • Lesson fees are billed monthly at a flat fee on the first of each month.
  • Regardless of term length, three equal payments per term are required.
  • To maintain your spot, please submit payment and confirmation either 48 hours before the first appointment or at the start of each month, following the agreed-upon payment schedule.
  • The first month’s fee is prorated for mid-month enrolments, and subsequent monthly payments are charged at regular prices on the first of each month.
  • Newly enrolled students age 6+ are asked to stay with us for at least one term. Students who commit to lessons for 12 months or more will experience the best results.
  • Lesson fees cannot be transferred to other students.
  • Completed enrolment in Opus serves as approval for setting up billing, charging your card for the first payment, and scheduling ongoing lessons regardless of whether Ts and Cs are accepted in Opus.
  • Overdue payments will result in a $35 late fee being applied for that month or the student being removed from team or personal lessons.
  • All new students must complete the enrolment process and provide accurate and up-to-date personal information.
  • Enrolment is subject to availability, and registration does not guarantee placement in a specific class or lesson time.
  • The school reserves the right to refuse admission or ongoing enrolment to any student for any reason.
  • Clients wishing to take advantage of our rewards programs should speak to our friendly reception staff.
  • Regarding pricing changes, we increase our rates by 3-5% every year in July in line with inflation.

Cancellation

We understand that unforeseen circumstances may prevent students from attending their scheduled music lessons. However, to maintain the quality of our music program, the livelihoods of our teachers, and ensure that all students receive the attention they deserve, we have established the following cancellation policy:

Cancellation by the Customer:

  • Cancellations require 24 hours notice and can be made through Opus1.io, phone, text, or email. For efficiency, we prefer cancellations and make-up lesson bookings to be completed through Opus1.io.
  • Personal Lesson customers who cancel a lesson within the 24-hour non-cancellation period will receive a personalised video lesson and/or resources in place of the appointment (team and school lessons excluded).
  • No rescheduling, crediting or video lessons are provided for unnotified absences or “no-shows”. In this case, the lesson is forfeited.
  • If a student cannot attend iROCKHQ in person, we offer a lesson via Zoom. Please notify us if you need us to set this up as soon as possible.
  • Regular attendance is crucial for our students’ progress. Students receive an average of 11 sessions each term, depending on the term’s length. Those who stay with us for 12 or more months will receive 40 lessons a year and achieve the best results.

Lesson Credits:

  • Customers cancelling lessons outside the 24-hour non-cancellation period will either be rescheduled immediately or issued a make-up lesson credit to be used within 4 x weeks of the cancellation, after which it will expire.
  • Up to two lesson credits may be held at a time when cancelled at least 24 hours in advance (credit limits and expiration are in place to ensure active engagement and facilitate scheduling).
  • Customers are responsible for rebooking lesson credits cancelled by them before the end of each credit expiry period. This can be done in Opus1.io, by phone, text, email or reception.
  • Make-up lessons/credits cannot be rescheduled.
  • Lesson credits cannot be used for next month’s or term’s fees.
  • See reception for a credit if a public holiday falls on your regular lesson day.

Cancellation by Teacher or iRMS:

  • If your teacher is unavailable for a scheduled lesson, we will either arrange a suitable substitute or reschedule the lesson as needed. Although there might not always be enough time to inform you about these changes, please be assured that we are diligently working behind the scenes to ensure that your learning experience remains seamless and high-quality.
  • The school reserves the right to modify or cancel any class, lesson, or program due to insufficient enrolment, facility availability, or other unforeseen circumstances.

Exiting Students and/or Pausing Membership:

  • Exiting Students:
  • To discontinue lessons, iROCK Music School requires two weeks' notice before the end of the month. This allows us to finalise enrolments and scheduling for the upcoming month. Cancellations received after the 15th will apply to the following month. Mid-month cancellations are not prorated or refunded. All exits must be submitted in writing via the official Exit Form or by email.
  • To proceed with your exit from enrolment, you must complete our Enrolment Exiting Form. Providing your feedback and insights on your lesson experience and reasons for leaving is essential and will help us improve our services.
  • Refunds, if applicable, will be processed at our discretion. This may include administrative fees or deductions based on the number of lessons attended.
  • No refunds will be issued after the exiting and withdrawal process is complete.
  • Credits previously applied to an account will expire after the withdrawal process.
  • Pausing Lessons:
  • Students may pause their lessons for up to one month without losing their spot with their current instructor or incurring additional fees.
  • Conditions: This can only be done once per year and requires at least two weeks’ notice before the start of the pause period. The return month must be paid in advance to keep the lesson time secure.
  • Procedure: Students must submit a pause request to our operations team to initiate a pause.
  • Note: Students will be temporarily un-enrolled for long-term pauses, with enrollment reset to begin when they return. In this case, payment for the returning month can be delayed until the day of the returning lesson. All lesson pauses are based on instructor availability and school scheduling capabilities.

iROCK@School:

In addition to the applicable points above,
  • iROCK@School offers a convenient payment plan with 3 x equal instalments due on the first of each month during a term (e.g., Jan, Feb, and Mar for T1). The number of lessons received each term varies from 8 to 10, but payment instalments remain the same to spread the overall cost evenly. On average, students can expect 32-40 lessons per year, depending on attendance. Each term guarantees a minimum of 8 lessons; any additional lessons beyond this are considered a bonus. Semester-based concerts count as one lesson credit.
  • No make-up lessons or credits will be provided for individual absences. However, the group may receive a make-up lesson for significant school events. Lessons missed due to major school events will be made up in the final week of the term on a mutually agreed-upon day with the school.
  • Lessons will be organised in small groups of 3-4 students (unless otherwise arranged with the school), ideally with similar ages or instruments, although this is not always possible. Any changes to the iROCK@School timetable will be communicated to schools and families through Opus1.io as soon as possible, preferably at least one week before the updates take effect.

Please note:

  • While we try to avoid conflicts, unforeseeable situations may arise. This policy allows us to offer school-based lessons at a lower cost. Occasionally, if a teacher is unavailable, alternate days will be provided for team lessons. We thank you for your understanding and cooperation, as it helps us manage our schedule and provide the best learning experience for all students.

Communication

  • For scheduling, billing, and service queries, please use the following contact methods:
  • You can also write to us through your Opus profile. We will receive an email notification when you do.
  • Our office hours are as follows:
  • Monday to Thursday: 1:00 pm – 8:00 pm
  • Friday: 1:00 pm – 5:30 pm
  • Saturday: 10:00 am – 2:00 pm

Please note:

  • We strive to respond to all calls and inquiries within 24-48 hours.
  • Avoid using the website contact form or Facebook Messenger for scheduling, billing, or service queries.

Supervision and Pickup

  • All our teachers carry a Working with Children’s Check license and adhere to the highest quality standards regarding student safety. Click here for our iROCK Child Safe Policy.
  • Our students are supervised for the entire lesson in personal or team settings.
  • Parents/Guardians are invited and encouraged to attend all lessons occurring at iROCK Music School (this always produces the best results for the student).
  • Students are fully supervised during all lessons, but only limited supervision is possible in reception. Please ensure you are available to pick your child up straight after each lesson to avoid unnecessary wait time in reception or outside.
  • iROCK@School students will be picked up and dropped back off at their classes by their iROCK teacher.

Access, Parking and Surrounding Businesses

  • Access to iROCK Music School is only through the front and foyer.
  • We request that all customers park in the street outside iROCK while keeping all driveways clear.
  • Parking and entry/exit at the rear of the building is strictly prohibited.
  • Do not park on the nature strips, as Casey Council has been known to fine people for doing so.
  • Please be considerate to our neighbouring businesses as you come and go from your lessons.
  • Please avoid parking in the limited spaces outside the Whitfield Blvd cafe.

Practise, Reward Systems and Student Folders

  • Consistent practice is essential for students to succeed on any instrument. With regular practice, learners are likely to make progress, and in most cases, students who fail to practice regularly each week are likely to give up altogether. To avoid this outcome, we highly recommend using the practice diary and schedule templates provided to you as part of your welcome pack. These are laminated and can be reused each term. These resources also provide students an easy way to write songs they want to learn and set learning goals with their teacher’s assistance. Using these resources has consistently produced the best results for our students.
  • Teachers write up and share notes via email using Opus1.io after each lesson. These include updates, comments and feedback related to each lesson by responding to the following:
  • What we did…
  • What you are doing well…
  • What we want you to work on…
  • What resource/s I created or used…
  • This last point may include links to videos made by your teacher, links to YouTube or other web resources used in your lesson, or links to personalised resources made or selected specifically for you by your teacher. Please contact us as soon as possible if you are still waiting to receive updates on the lessons so that we can assist.
  • In addition to the points listed above, students receiving team lessons will receive a physical folder, updated with new resources and curriculum as required.
  • For adult learners or parents, guardians, and caregivers of children, we suggest setting up reward systems to motivate and encourage consistent practice. These rewards can serve as incentives to maintain dedication and engagement in learning.
  • As parents, guardians, and caregivers, supporting your children’s musical journey is a valuable gift that can enhance their cognitive, emotional, and social development. Encouraging consistent practice between lessons is essential for progress and enjoyment. However, motivating kids to practice their instrument at home can be challenging. This document provides practical ideas and strategies to foster their enthusiasm and dedication.
  • Your commitment to mastering a musical instrument is commendable as an adult learner. Creating effective practice routines between music lessons is crucial for achieving significant progress and maximising the value of your learning experience. This document provides valuable tips to help you design efficient and rewarding practice sessions throughout the week.
  • We are currently building an iROCK Rewards System for Kids, which includes rewards and prizes for kids. Stay tuned for more information coming soon.

Instrument Purchase

iRMS offers a selection of beginner-level musical instruments, including acoustic guitars, keyboards, and electric drum kits. To complement these, we also provide a variety of accessories such as guitar strings, picks, leads, capos, tuners, drumsticks, and stands for your convenience. As a member, you’ll enjoy a 10% discount on regular prices, and payments can be easily processed through your Opus account. For more extensive and more expensive purchases, we recommend the following three music retailers:
  • Pony Music: Located in Hallam, Pony Music is the City of Casey’s best local music shop.
  • Coleman’s Music: We have a strong partnership and excellent working relationship with Coleman’s Music. Although their city store is a bit far from us, you can enjoy a great online shopping experience by visiting their website or calling them.
  • Sky Music: Jerry, our director, has been a loyal customer of Sky Music for years, always receiving great deals and excellent service.
Be sure to mention that iROCK sent you when you visit or contact any of the above stores. Retail is an extremely competitive space at the moment, and although iROCK can’t guarantee consistent discounts at these stores, we are confident you’ll receive outstanding service and advice. If you need further assistance or advice on purchasing instruments, please don’t hesitate to contact us for more information and recommendations.

NDIS Clients

  • Customers on the NDIS are required to pay upfront for trial appointments.
  • Scheduling team-based lessons for NDIS participants is limited to designated times and appropriate teams.
  • NDIS team appointments are focused on Social & Community Participation (Support Category 1.04) and usually have a team focus.
  • The NDIS does not classify our service as music therapy, so participants cannot claim it as music therapy-based support.
  • Enrolment can only proceed after receiving the application for lessons form, approved quote, signed service agreement and completed support plan.
  • Click here to complete an application form to enrol as an NDIS participant at iROCK.
  • Click here to set up your service agreement with iROCK.
  • Click here to set up your support plan with iROCK.

Media and Privacy

iROCK Music School may take photos and record students during lessons, classes, or performances for promotional purposes, online and offline. This includes but is not limited to:
  • Facebook
  • Instagram
  • YouTube
  • Our website
  • Opus
  • Emails
  • Google Drive
  • Staff communication apps
  • Teacher training
  • Newsletters
  • Promotional materials
By enrolling in the school, students and parents/guardians provide consent to:
  • use of their likeness in our promotional media (photo, film, audio) and materials, social media and online
  • use of their first names alongside media or as part of embedded text
  • teachers filming or recording student progress and performances

The recordings we collect can also assist students in tracking their progress, and copies are available upon request. Please inform us if you or your child prefer to avoid having images used online. Consent forms regarding photography and social media usage are mandatory for iROCK@School students.

We require an additional consent layer from NDIS participants, which can be accepted or rejected when completing your Service Agreement.

Code of Conduct

  • Everyone has a right to feel safe at iROCK Music School.
  • All students and customers are expected to adhere to our code of conduct, which promotes a positive and respectful learning environment.
  • Disruptive behaviour, harassment, bullying, or any actions that interfere with the learning experience of others will not be tolerated and may result in disciplinary action, including dismissal from the school.
  • The school reserves the right to make the final decision regarding disciplinary actions.

Liability and Responsibility

  • The school is not responsible for any loss, damage, or injury on its premises or during school-related activities except in cases of proven negligence.
  • Students and their parents/guardians are responsible for the safety and security of their personal belongings while on the school’s premises. Students may be required to bring their instruments or materials for specific lessons or classes.
  • The student/person/guardian responsible will be held liable for the full payment of repairs or replacement of equipment/property damaged maliciously or accidentally.

Privacy and Data Protection

  • The school collects and stores personal information for administration, communication, and record-keeping in accordance with applicable data protection laws.
  • The school will not disclose personal information to third parties without explicit consent, except as required by law or to fulfil contractual obligations.
  • All calls are monitored and recorded for quality and assurance.

Amendments to the Terms & Conditions

  • The school reserves the right to modify or update these terms and conditions at any time.
  • Any changes will be notified through email or other specified communication channels.
  • Continued enrolment in the school after the notification of changes constitutes acceptance of the updated terms and conditions.

By enrolling in our music school, you acknowledge and agree to abide by these terms and conditions. Please contact our administrative office for further assistance with any questions or concerns. Thank you for your support and cooperation.

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